1. ORDERING
1.1 Do I need to open an account in order to shop with you?
No, you don’t need an account to place an order. When you place an order an account will automatically be created for you with the email you used to place the order.
1.2 How do I /create an account?
An account is created when you place an order.
1.3 How do I order?
Shop for the items you want and add them to your shopping cart. When you have finished, proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the items as long as they are available. There could be an instance where the item is out of stock or “Temporarily Unavailable”.
1.5 How do I pay for my orders?
We accept payments via Google Pay, Apple Pay, Paypal, Amazon Pay, and all major credit and debit cards such as Mastercard or VISA.
1.6 Can I amend and cancel my order?
Unfortunately, we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and minimize errors. It is advisable to check your order before placing it.
1.7 I have a coupon code, how can I use it?
On the checkout page, click on the box that says “Have a coupon?” Key in the coupon code and click “Apply.” Your order price will adjust and you can proceed to checkout. Please note that we are unable to manually apply the coupon code to your order if you have missed keying it in during checkout. Kindly ensure that all information is correct before confirming your purchase.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgment e-mail from us to confirm that your order has been received. However, do note that orders will only be shipped after your order has been processed, your credit card payment has been approved and your billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” by logging in to the site with the email you used when placing an order.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 5 -10 working days, excluding weekends and public holidays. Time stated is based on Central Time (UTC -5).
2.2 How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 15-60 days from the time of placing your order. This is applicable only to all US deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.
2.3 How can I track my delivery?
Once the order has been processed, an email confirmation will be sent to you with the tracking number. You may check and track your orders here
2.4 What are the shipping charges like?
Shipping is FREE for all deliveries via Standard courier.
2.5 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
2.6 There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team and we will get back to you as soon as we can.
2.7 I’ve received a defective item, what should I do?
We apologize if you received a defective item from us. Please contact our Customer Care Team with a snapshot of the product and we will get back to you as soon as we can.
2.8 I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact our Customer Care Team and we will get back to you as soon as we can.
2.9 I have not received my parcel, what should I do?
Kindly drop a message to our Customer Care Team if you have not received your parcel after 60 days and we will assist you accordingly.
2.10 Will there be an additional charge for redelivery?
There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.
2.11 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
You may check the status of your parcel via tracking service to find out why it might have been delayed. Alternatively, you may drop us a message and we will assist you further.
